MacBook Pro 17" Failing Video

a design defect
Apple no longer will fix
did hack to make work

The program covers affected MacBook Pro models until December 31, 2016 or four years from its original date of sale, whichever provides longer coverage for you. The following models are no longer eligible for this program: MacBook Pro (15-inch, Early 2011), MacBook Pro (15-inch, Late 2011), MacBook Pro (17-inch, Early 2011) and MacBook Pro (17-inch, Late 2011).

MacBook Pro Repair Extension Program for Video Issues

Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.

Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge. See below for details on affected models and service options. 


An affected MacBook Pro may display one or more of the following symptoms: 

  • Distorted or scrambled video on the computer screen
  • No video on the computer screen (or external display) even though the computer is on 
  • Computer restarts unexpectedly

Products affected

  • 15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013


Identify your model

Use the "Check your Coverage" tool on the Apple Support site to determine if your MacBook Pro model matches the list of affected products below.

Affected Models

  • MacBook Pro (Retina, 15-inch, Mid 2012)
  • MacBook Pro (Retina, 15 inch, Early 2013)

Note: If your MacBook Pro is not experiencing any of these symptoms and is not one of the products affected, you do not need to contact Apple. 


Repair Process 

Please choose one of the options below for service. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order. 

Note: If your MacBook Pro has any damage, which prevents the repair, such as a cracked screen, that issue will need to be resolved during service. You will be notified about any additional repair charges that are required. 

Please back up your data before your MacBook Pro is serviced. Learn more about backup options.

  • Carry-in
    • Bring your MacBook Pro to a participating provider - Apple Retail Store or Apple Authorized Service Provider.
    • A technician will run a diagnostic test on the MacBook Pro to verify eligibility. 
    • Repair turn around time will vary based upon parts and technician availability. 
    • You will be notified when your MacBook Pro is ready for pickup. 
  • Mail-in
    • Call Apple and request a postage paid box to send your MacBook Pro to the local Apple Repair Center.
    • A technician will run a diagnostic test on your MacBook Pro to verify eligibility. 
    • The repair process takes approximately 5-7 days from the time your MacBook Pro is received at the repair center until it is returned to you.
    • After it has been serviced, your MacBook Pro will be returned to you by mail.