Reset a personal Chromebook
Option 1: Reset using shortcut keys
- Sign out of your Chromebook.
- Press and hold Ctrl + Alt + Shift + r.
- Click Restart.
- In the box that appears, click Reset and sign in with your Google Account.
Note: The account you sign in with after you reset your Chromebook will be the owner account.
- Follow the steps that appear.
- Once you've reset your Chromebook:
- Set up your Chromebook again
- Check if the problem is fixed