sometimes iPads fail
to see what your options are
this page is useful
How do I get my iPad fixed?
Choose the service and repair option that’s best for you.
Send it in: Request a box and send your iPad to an Apple Repair Center.
Bring it in: Set up an appointment at an Apple Store or an Apple Authorized Service Provider.
iPad service pricing - United States
How much does it cost?
If your iPad issue is covered under our warranty or consumer law, you won't pay a fee. Otherwise, repairs are considered out of warranty (and not covered) when:
- Your iPad is over one year old.
- Your iPad screen gets broken accidentally.
- Your iPad has other accidental damage or issues caused by unauthorized modifications.
If your iPad issue isn’t covered, you’ll pay an out-of-warranty fee unless your iPad has AppleCare+ coverage. AppleCare+ includes two incidents of accidental damage. You might be able to use one of those incidents for a cracked screen or for other damage to your iPad. Each AppleCare+ incident has a service fee, as shown.
These prices apply to repair or replacement made by Apple. Pricing and terms might vary at other service providers. All prices are in U.S. dollars and are subject to tax. We'll add a $6.95 shipping fee if we need to ship your iPad. Your replacement iPad will be new or equivalent to new. If the issue with your iPad was caused by severe damage from an accident or from abuse, you might have to pay the full replacement value.
iPad battery and power - United States
Battery service costs
If your battery needs replacement, we can repair or replace your iPad for a battery service fee. There's no fee if your battery is defective and your iPad is covered by warranty, consumer law, or AppleCare+. Our warranty doesn’t cover wear from normal use.
If you have AppleCare+ for iPad, it offers replacement coverage if your iPad battery can hold only 80 percent or less of its original capacity.
All prices are in U.S. dollars and are subject to tax. We'll add a $6.95 shipping fee if we need to ship your iPad.
Other battery and power issues
Your iPad battery’s performance depends on how you use apps and settings. These tips show you how to maximize the life of your iPad battery.
If your iPad won't turn on or if the screen turns black, follow these steps and see if the issue gets resolved. Your iPad might not require service.
How long will it take?
Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days.
After we receive your iPad, you can check the status of your repair.
Apple-branded accessories, including Apple Pencil, are covered under the Apple One Year Limited Warranty for accessories. You can repair or replace the battery in your Apple Pencil for a fee, or for free if it's covered by the warranty or consumer law.
Apple Pencil $ 29
All prices are in U.S. dollars and are subject to tax. We'll add a $6.95 shipping fee if we need to ship your Apple Pencil.
What to expect
Before you send your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won't have your data on it, and you'll need to restore that data from your backup.
After we receive your iPad, we’ll send you information about repair, replacement, and fees. If your iPad needs to be replaced, we’ll ship a replacement to you with factory settings. Your replacement iPad will be new or equivalent to new.
Express Replacement Service
Express Replacement Service is a benefit of your AppleCare plan.
Apple Limited Warranty coverage
The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchaseinformation if there's an error in our records. If our warranty doesn't cover your repair, you'll pay out-of-warranty fees.
Your locale might have consumer-protection laws for some repair issues. Learn more about your consumer law rights.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.